A group of California women who were heading to Mexico for a bachelorette party was banned from a flight after an airline employee said one of the women appeared drunk.
The woman landed in Phoenix for a connecting flight, but an American Airlines employee told the mother of the bride that they couldn’t board the next flight because they looked drunk.
“The bride’s mom doesn’t do the greatest with traveling,” bridesmaid Amber Granlund told Fox40 in Sacramento on March 12, adding that it was a misunderstanding.
A planned bachelorette party weekend in Mexico turned into a mess for a bridal party from Sacramento on Thursday.
She added that the mother is in “her 50s, almost 60s. There could have been something else going on.”
Granlund claimed the woman had one or two drinks before the plane trip but wasn’t drunk.
According to Yahoo News, Granlund tried to explain the situation to the airline employee. A video apparently captured the incident.
— John Applegate (@JohnApp63499667) March 14, 2019
“She is not traveling, OK? She is too intoxicated,” the employee tells her in the video. When she tried to get her group on the flight, the employee says, “You need to calm down,” according to Yahoo.
The employee adds, “If I have to call the police, I will do so.”
“She had already called the cops at that point. About eight of them showed up,” Granlund said.
Granlund said the group included pregnant women and breastfeeding mothers, adding that they had spent $30,000 on the trip. She said the women spent the night at the airport and slept on the floor.
“We had about a good full day of no airline drama,” she said, Yahoo reported.
The airline also offered to give the group a partial refund on the flight they missed and had to rebook. They haven’t yet received it, she said.
The incident, she said, cost the group about $16,000.
BACHELORETTE PARTY FIASCO: it was supposed to be a fun celebration in Cabo but this bridal party ended up stranded in a Phoenix airport after being banned from their flight. The reason next at 5:30 @FOX40 pic.twitter.com/skKsJIbVjd
— Ali Wolf (@awolfTV) March 13, 2019
“A mess,” Granlund told Fox40. “A complete mess that could have been avoided, absolutely.”
“American’s team members are the best in business and we support their decisions to deny boarding or remove from a flight passengers who are disruptive or become a safety risk,” an American Airlines spokesperson told Fox News on March 13. “One member of the party appeared to be intoxicated while boarding in Phoenix. After this individual was told they would not be able to take the flight, several other members of their group become irate. They were deemed a safety risk to the crew and others on the flight and not allowed to board.”
Boots Baby with Skin Condition
Today is #rarediseaseday ! While I’d like to share something positive, Jackson and I were just discriminated…
American Airlines apologized after kicking off a mother and her young son due to their genetic skin condition.
“Before takeoff, an employee from the airline came up to my row and asked the 2 men sitting next to me to get up,” mother Jordan Flake wrote on a Facebook post.
An American Airlines employee asked about their condition.
“He then quietly asked me about ‘my rash’ and if I had a letter from a doctor stating it was ‘OK for me to fly.’ I explained to him it was called ichthyosis, a genetic skin condition I share with my son,” she said. The airline worker then kicked her off the plane.
The firm then apologized for the incident.
“Our goal at American Airlines is to create a welcoming environment for all of our customers,” the company said, according to USA Today. “We sincerely apologize to Ms. Flake and her son for the experience they had Thursday, and our team has begun an investigation into the matter.”
The statement continued: “Our Customer Relations team has already spoken to her directly and upgraded them on their American flights. We will also be refunding the cost of her trip as well.”